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Terms and Conditions
100% Secure Shopping
We understand how important security is to our customers, that’s why we use full 128-bit encryption technology to keep your payment and order details safe and secure. With Caldersoccer.co.uk you can enjoy 100% secure shopping.
Free Delivery on Orders Over £150
By shopping with Caldersoccer.co.uk you can benefit from free delivery on all UK mainland orders over £150, which means you can save even more money.
*Dependent on the delivery option chosen additional surcharges may be payable to the following destinations (please see delivery options at the checkout for details): Scottish Highlands, Lowlands, Northern Island, Isle of Man, Isle of Wight, Jersey. Premium delivery charges are payable in all instances irrespective of order value.
Same Day Dispatch
At Caldersoccer.co.uk all orders placed before 12 noon, Monday to Friday, are dispatched the same day, this ensures that you receive your order as soon as possible.
*Dependant on stock availability. If there are any issues with your order we will do our best to contact you before 12 noon.
At present Calder Soccer only ship to the following destinations:
UK Mainland (Scotland, England, Wales)
Current Delivery Costs are as follows:
UK Mainland - £6.95
We will send an email when your order is has been dispatched. Please supply delivery instructions if you will not be available at the time of delivery, failed deliveries will incur an extra charge for redelivery.
Our returns policy is really simple
When you receive your item, you must check it as soon as possible following receipt and always before use.
Please ensure that you contact us before attempting to return any items to us.
Your right to change your mind
We've all done it, ordered something and then realised later that it is no longer needed.
You have 7 days to cancel your order if you have simply changed your mind, which starts on the day after you received the order.
It's really simple, please drop us an email at [email protected] and we will guide you through the process.
All items must be returned unused and in the original packaging as they were in when received by you. Please note that we are unable to refund/reimburse any shipping costs for orders returned due to a change of mind.
Please ensure that when you receive an item that you take reasonable care of it. Please ensure that any security seals or tags are still intact.
Wrong item received
We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you.
To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.
Please drop us an email at [email protected] and we will guide you through the process.
Damaged or faulty items
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you.
If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.
Our Returns Policy for faulty items upholds your statutory rights.
Item not received
We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you.
To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been despatched.
What to do to return your item back to us
You must contact us before returning an order, please make sure you read the following points and then email the required information to [email protected].
- You must inform us of your order number, the item you are returning and the reason for return. We will then confirm the address you need to return the item to
- Please package the item securely and include inside the package your order number, name and address
- Please obtain a proof of postage from the Post Office when you send your item to us. Proof of postage does not cost anything without it, however, we may not be able to process your refund or replacement in the rare event that your item is lost in transit
- If you request a replacement and the product is no longer available, we will process the refund back to the original credit/debit card/PayPal account used to purchase the item
- Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
- We sent you the wrong item, or
- the item is damaged or faulty
What we'll do next
All products returned to us are checked by us.
If you are entitled to a refund then we will refund the price of your item (including the cost of the initial delivery).
Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt.
We will refund the original credit/debit card/PayPal account used to purchase the item.
Cost of returning items
Please note that we can only refund the postage costs for returning an item where:
We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
We will also not refund postage for items returned due to a change of mind.
We reserve the right to change this Returns Policy at any time.
Help & Info
Calder Soccer is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at [email protected]